tag:blogger.com,1999:blog-75052275456321035122024-03-12T20:30:05.406-07:00TWIBM台灣國際物業隨著社經及都市計劃發展,建築物興建已經不再只是提供居住用途,而整合舒適居住品質及兼顧完整休閒設施之複合式建築,已成為二十一世紀建築經典,因此建物管理維護需俱有建築物法令暨建築相關設備維護專長,並提供建築物投資住戶,創造建物永續價值的使命,而「台灣國際物業」延革迄於84年,正是一群俱有建築物管理維護專長的專業團隊所組成。Anonymoushttp://www.blogger.com/profile/05933800883578528548noreply@blogger.comBlogger17125tag:blogger.com,1999:blog-7505227545632103512.post-47951751312327650632013-11-18T01:09:00.001-08:002013-11-18T01:11:45.108-08:00<h2 style="text-align: center;">
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<br />Anonymoushttp://www.blogger.com/profile/05933800883578528548noreply@blogger.com0tag:blogger.com,1999:blog-7505227545632103512.post-67175868699576054412013-11-17T23:23:00.003-08:002013-11-18T01:13:36.262-08:00<h2 style="text-align: center;">
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Anonymoushttp://www.blogger.com/profile/05933800883578528548noreply@blogger.com1tag:blogger.com,1999:blog-7505227545632103512.post-17635618417740209242013-06-13T01:03:00.004-07:002013-06-13T01:03:54.520-07:00FIABCI 64th World Congress:Marketing & Networking Session.<div class="separator" style="clear: both; text-align: center;">
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<br />Anonymoushttp://www.blogger.com/profile/05933800883578528548noreply@blogger.com0tag:blogger.com,1999:blog-7505227545632103512.post-68973336810500922722013-06-13T00:52:00.002-07:002013-06-13T00:52:08.791-07:00FIABCI 64th World Congress<div class="separator" style="clear: both; text-align: center;">
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Anonymoushttp://www.blogger.com/profile/05933800883578528548noreply@blogger.com0tag:blogger.com,1999:blog-7505227545632103512.post-47604147324081719202012-11-28T18:22:00.004-08:002012-11-30T01:32:01.150-08:00BIM導入建築物長期修繕之應用(三)<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt;">
<b><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">一、物業整體維護管理系統</span></b><b><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%;">(PFMIM)</span></b></div>
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: Arial;">以</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">3D</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: Arial;">建築資訊模型為核心的</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">BIM (Building Information Modeling</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: Arial;">)技術之發展與應用,將建築資料<span style="mso-bidi-font-weight: bold;">資訊化</span>、<span style="mso-bidi-font-weight: bold;">透明化</span>仰賴建築資料數據統一的量化,而量化的依據參照國際化統一標準規範</span><span style="font-family: Arial; font-size: 10pt; line-height: 150%;"> <span lang="EN-US" style="mso-bidi-font-weight: bold;">IFC</span><span lang="EN-US"> <span style="mso-bidi-font-weight: bold;">2x3</span> </span></span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: Arial;">來<span style="mso-bidi-font-weight: bold;">整合建設業</span></span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;">BIM</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-hansi-font-family: Arial;">資料與營運養護單位的資料</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: Arial;">,並且建立資訊回饋系統。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><br /></span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: Arial;">採用具備</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">BIM</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: Arial;">、</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">IFC</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: Arial;">整合能力的</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">PFMIM</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: Arial;">系統來進行建築履歷生成、長期修繕計畫的管理、以及末端回饋資料的收集進而加深住戶與建商之間的互動也讓管理維護單位更輕鬆的管理建案中設備設施的養護作業。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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PFMIM </div>
</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: Arial;">主要分為三個部份</span><span style="font-family: Arial; font-size: 10pt; line-height: 150%;"> <b><span lang="EN-US">a.</span></b></span><b><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: Arial;">建築履歷的產生</span></b><b><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"> b.</span></b><b><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: Arial;">長期修繕計畫的安排</span></b><b><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"> b.</span></b><b><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: Arial;">末端回饋系統</span></b><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: Arial;">產生的資料,流程架構圖如下</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">:</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><b>PFMIM</b></span><b><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: Arial;">-建築物模型資訊系統</span></b><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><b>PFMIM</b></span><b><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: Arial;">-公設點交清冊管理頁面</span></b><b><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></b></div>
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<b><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: Arial;">-社區設備耗能統計管理頁面</span></b><b><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></b><br />
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><b>PFMIM</b></span><b><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: Arial;">-交屋與修繕管理頁面</span></b></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold;"><strong>二、結論</strong></span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-hansi-font-family: 新細明體;"><br />1. </span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold;">政府單位若提倡建築物電子履歷,配合學術單位發函,或以政府修正法規要求導入建築物電子履歷,以交接電子檔于管理委員會。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-hansi-font-family: 新細明體;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-hansi-font-family: 新細明體;">2. </span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold;">不動產交易買賣已完成實價登錄制度。但不動產交易透明化應包含價格透明化與建築物資訊透明化二件事,浩瀚的建築物履歷資訊透明化將是另一里程碑。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-hansi-font-family: 新細明體;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-hansi-font-family: 新細明體;">3. </span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold;">配合機電公司,物業管理公司,學術單位擬定建物病例診斷項目代碼並且將該規範導入</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-hansi-font-family: 新細明體;">BIM</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold;">系統。以達成營運養護階段之建物病歷表。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-hansi-font-family: 新細明體;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-hansi-font-family: 新細明體;">4. </span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold;">透過</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-hansi-font-family: 新細明體;">BIM</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold;">系統使建築物長期修繕得以透明化、效率提昇,有助於減少自然資源的消耗、能源耗損、營建廢棄物控管、修繕經費的控管等。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-hansi-font-family: 新細明體;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-hansi-font-family: 新細明體;">5. </span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold;">透過全面性的建築資訊系統整合,未來可供都市建築物管理及生活訊息整合平台,善用手持裝置使雲端科技生活化。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-hansi-font-family: 新細明體;"><o:p></o:p></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><br /></span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: Arial;">建立應用</span><b><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">BIM</span></b><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: Arial;">的能力需要靠時間來孕育培養和運作經驗來深耕,期盼產官學界能齊心公定出</span><b><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">BIM</span></b><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: Arial;">實施、檔案命名及圖層命名的準則並將工作品類編碼、共同組件庫和材料資料庫建構完整,藉此快速的提升我們台灣的建築設計和營建水準。</span><b><span style="font-family: Arial; font-size: 10pt; line-height: 150%;"> <span lang="EN-US"><o:p></o:p></span></span></b></div>
Anonymoushttp://www.blogger.com/profile/05933800883578528548noreply@blogger.com0tag:blogger.com,1999:blog-7505227545632103512.post-21993518126430057532012-11-28T17:59:00.003-08:002012-11-30T01:32:36.529-08:00BIM導入建築物長期修繕之應用(二)<div class="separator" style="clear: both; text-align: center;">
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<b style="mso-bidi-font-weight: normal;"><span style="color: #535353; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;"><br /><br />一、</span></b><b style="mso-bidi-font-weight: normal;"><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">雲端</span></b><b style="mso-bidi-font-weight: normal;"><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">BIM</span></b><b style="mso-bidi-font-weight: normal;"><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">的應用及效應</span></b><b style="mso-bidi-font-weight: normal;"><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></b></div>
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">依產官學界共同研擬規範出一套共通協定的</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">BIM</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">,透過雲端平台整合做資訊整合,在單獨一個模型上包容所有</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">特定的建築資訊並按照階段性工作需求拆分開來,成為不同目的用途的各種三維模型操作,為設計到承造建立資訊一致的溝通橋樑,這位虛擬協員將利於專案協同工作,不再發生專業分工變成專業分割問題。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">透過雲端</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">BIM</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">可完整建立出一座建物從起始規劃、概念設計、深化設計、製作施工圖、施工營造、運營管理、維修保養、中期更新、一直到最終拆除廢棄的各個階段生命週期履歷,不論政府機關、建築業者、建築經營者均能夠依據適當的電腦計算能力,獲得所需的規格、成本、製造商、零件號碼和其它在過去曾被研究過的資訊。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">建築需要十二個大項千個細節興建完成,因此長期修繕維護,如同醫學分科,將源頭之建築履歷導入系統化後,建築診斷施予設備設施追蹤維護,透過關鍵字即可立即判別建築物健康檢測,有效降低建物生命週期建物維養成本。</span><span style="font-family: Arial; font-size: 10pt; line-height: 150%;"> <span lang="EN-US"><o:p></o:p></span></span></div>
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">以建築醫學</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">(Building Medicine)</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">論點,類比醫學上對註記人類疾病已普遍使用之</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">ICD-9-CM</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">系統邏輯,考量建築物的疾病態樣、病因與處置模式等特性,類比人體與建築物的各構造機能,並將建築構件系統區分為結構系統、裝修系統、安全系統、衛生系統、機能系統、能源系統與景觀系統等七大系統</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">(</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">參見下圖</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">)</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">,並由七大系統個別區分出系統子項進行分類編碼。</span><br />
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold;">將建築疾病態樣予以定義、分類與系統化編碼,設計建築疾病編碼系統與資料庫,</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;">BDC</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold;">的架構系統係由疾病碼</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;">(Disease code, D code)</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold;">、處置碼</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;">(Treatment code, T code)</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold;">以及造成建築物疾病原因的內因碼</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;">(Internal Factor code, IF code)</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold;">與外因碼</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;">(External Factor code, EF code)</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold;">構成,並考量編碼系統的擴充性、共通性與實用性來建置</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;"> BDC</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold;">資料庫系統。</span><b><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman';">疾病碼</span><span lang="EN-US">(Disease Code)</span></b><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-hansi-font-family: 'Times New Roman';">有</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;">7 </span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-hansi-font-family: 'Times New Roman';">個組合的數字與代號,例如「樓頂版漏水」,其疾病編碼「</span><st1:chsdate day="30" islunardate="False" isrocdate="False" month="12" w:st="on" year="1899"><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;">01.01.034</span></st1:chsdate><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;">-D0632</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-hansi-font-family: 'Times New Roman';">」係表示:「結構系統</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;">→</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-hansi-font-family: 'Times New Roman';">主結構體</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;">→</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-hansi-font-family: 'Times New Roman';">鋼筋混凝土構造</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;">-</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-hansi-font-family: 'Times New Roman';">樓頂版-漏洩-故障程度中度-影響功能</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;">(</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-hansi-font-family: 'Times New Roman';">包含美觀</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;">) </span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-hansi-font-family: 'Times New Roman';">但可繼續使用」</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; 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<b><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman';">處置碼</span></b><b><span lang="EN-US" style="font-size: 10pt; line-height: 150%;">(Treatment Code)</span></b><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-hansi-font-family: 'Times New Roman';">有</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;">6 </span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-hansi-font-family: 'Times New Roman';">個組合的數字與代號的區分意義,例如處置編碼「</span><st1:chsdate day="30" islunardate="False" isrocdate="False" month="12" w:st="on" year="1899"><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;">01.01.034</span></st1:chsdate><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;">-T0300</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-hansi-font-family: 'Times New Roman';">」係表示:「結構系統</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;">→</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-hansi-font-family: 'Times New Roman';">主結構體</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;">→</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-hansi-font-family: 'Times New Roman';">鋼筋混凝土構造</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;">-</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-hansi-font-family: 'Times New Roman';">樓頂版-進行修理</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;">(repair) →</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-hansi-font-family: 'Times New Roman';">疾病因素」</span><b><span lang="EN-US"><o:p></o:p></span></b></div>
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<b><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">補充碼</span></b><b><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">(Supplement Code)</span></b><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold;">中,可分為內因碼</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;">(IF code)</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold;">與外因碼</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;">(EF code)</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold;">,在</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;">IF code </span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold;">與</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;">EF code </span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold;">兩者皆有</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;">3 </span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold;">個組合數字與代號的區分意義,內因碼</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;">(IF code)</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold;">架構可參見下圖。</span><br />
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<b><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: Arial;">外因碼</span></b><b><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">(EF code)</span></b><b><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: Arial;">。</span></b><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold;">以「</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;">EF0110</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold;">」為例,其外因編碼涵意為:「外在因子</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;">→</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold;">自然因素</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold;">→</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold;">落雷」</span><br />
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><br /></span><b style="mso-bidi-font-weight: normal;"><span style="color: #535353; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">三、</span></b><b><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">建築疾病編碼系統</span></b><b><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-hansi-font-family: 新細明體;"><br /></span></b><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold;">未來透過</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-hansi-font-family: 新細明體;">BDC</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold;">資料庫系統進行的案例統計、疾病分析、知識學習、教育訓練與歷史資料查詢等活動,亦能提供建築醫生或建物管理人針對建築物的健康診斷、維護作業分析、延壽策略擬定、長期修繕計畫或預算分配等管理活動時之參考基礎,進而提升維護管理的決策品質。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-hansi-font-family: 新細明體;"><o:p></o:p></span></div>
Anonymoushttp://www.blogger.com/profile/05933800883578528548noreply@blogger.com0tag:blogger.com,1999:blog-7505227545632103512.post-37895974121890248052012-11-28T15:39:00.002-08:002012-11-30T01:33:09.227-08:00BIM導入建築物長期修繕之應用(一)<div class="separator" style="clear: both; text-align: center;">
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<strong><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">一、永續發展的觀念</span></strong></div>
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">由於工業化的快速發展、人口的劇增,人類已經改變了大氣的成份,造成了空氣污染、酸雨與溫室效應,還污染了土壤以及水資源,氟氯碳化物的使用損耗了臭氧層造成紫外線的增加,不當的開發利用土地造成山崩與土石流甚至土壤沙漠化,物種的大量滅絕</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">…</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">。而人口的持續增長、能源快速的消耗,及生存環境的持續破壞,人類未來的生存將岌岌可危</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">!</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">永續發展是建構在經濟發展、環境保護及社會正義三大基礎上,必須尋求新的經濟發展模式,不因為追求短期利益,而忽略長期永續,強調經濟發展的同時必須與地球環境的承載力取得協調,保護人類賴以生存的自然資源和環境,避免過度開發,而且在發展的同時還必須兼顧社會公理正義。</span><br />
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<strong><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">環境面向</span><span style="font-family: Arial; font-size: 10pt; line-height: 150%;"> <span lang="EN-US"><o:p></o:p></span></span></strong><br />
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">要求人類的活動要重視自然界的承載能力,努力保存資源及資源再利用,同時減少對環境的污染,使我們未來的子孫後代也能享受到乾淨的空氣、水、土壤,足夠能源、多樣化的生物資源以及適意的生存環境。</span><span style="font-family: Arial; font-size: 10pt; line-height: 150%;"> <span lang="EN-US"><o:p></o:p></span></span></div>
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">為了達到永續的環境,必須對環境利用做合理妥善的規劃,並重視公害防治與自然資源的保育。</span><span style="font-family: Arial; font-size: 10pt; line-height: 150%;"> <span lang="EN-US"><o:p></o:p></span></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">1.</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">環境規劃:包括合理的土地開發利用計畫、保留適當的自然綠地、建立生態城鎮等。</span><span style="font-family: Arial; font-size: 10pt; line-height: 150%;"> <span lang="EN-US"><o:p></o:p></span></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">2.</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">公害防治:包括減少空氣、河流、地下水、海洋、土壤的污染,減少垃圾廢棄物的產量並增進污染處理的能力。</span><span style="font-family: Arial; font-size: 10pt; line-height: 150%;"> <span lang="EN-US"><o:p></o:p></span></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">3.</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">自然資源保育:包括如何保護生物多樣性、土地資源、降低能源與資源的使用率、提升資源的循環再利用率、減少對非再生性資源的使用、盡量使用可再生資源</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">(</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">包括能源</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">)</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">且不可超過其再生的速度。</span></div>
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<strong><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">經濟面向</span><span style="font-family: Arial; font-size: 10pt; line-height: 150%;"> <span lang="EN-US"><o:p></o:p></span></span></strong></div>
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">高經濟成長率雖提升人民的物質生活,但也造成每況愈下的環境品質,顯然違背了追求世代間正義的前提。永續經濟不僅要追求經濟發展,還要兼顧環境保護,並且要符合社會公平正義的原則,再達到經濟效益最大化</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">(</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">價值工程</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">)</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">的同時,維持產生這些效益的資本存量。</span><span style="font-family: Arial; font-size: 10pt; line-height: 150%;"> <span lang="EN-US"><o:p></o:p></span></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">1.</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">調整產業結構:發展高科技、低耗能、高附加價值的產業,鼓勵環保科技產業與優質生態旅遊產業的發展。</span><span style="font-family: Arial; font-size: 10pt; line-height: 150%;"> <span lang="EN-US"><o:p></o:p></span></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">2.</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">改革稅制:落實污染者付費的原則,推動綠色租稅改革,像是環境稅、碳稅或是水資源稅,以補助污染處理所需的成本或鼓勵污染者採用成本較小的必要措施來減少污染。</span><span style="font-family: Arial; font-size: 10pt; line-height: 150%;"> <span lang="EN-US"><o:p></o:p></span></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">3.</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">改變消費型態:由政府或具公信力的團體,經過嚴謹而客觀的認證過程而頒發「環保標章」的產品認可,以協助消費者選購對環境傷害較小的產品;此外,要使消費者意識到人對環境的責任感以及所消費的產品對環境的衝擊而決心採取「綠色消費」。</span><span style="font-family: Arial; font-size: 10pt; line-height: 150%;"> </span></div>
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';"><strong>社會面向</strong></span><span style="font-family: Arial; font-size: 10pt; line-height: 150%;"> </span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">v</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">永續發展是涉及經濟、社會與環境的綜合概念,以自然資源的永續利用和良好的生態環境為基礎,以經濟的永續發展為前提,並以謀求社會的全面進步為目標。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><span style="mso-spacerun: yes;"> </span></span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">永續發展的社會面向追求「公平</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">(equity)</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">」,除了同一世代之中的公平,還要追求世代間的公平。</span><span style="font-family: Arial; font-size: 10pt; line-height: 150%;"> <span lang="EN-US"><o:p></o:p></span></span></div>
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">「安全無慮」:消弭社會不公與衝突緊張,降低犯罪率,以維持良好的社會治安;</span><span style="font-family: Arial; font-size: 10pt; line-height: 150%;"> <span lang="EN-US"><o:p></o:p></span></span></div>
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">「生活無虞」:要建立完善的教育途徑與就業制度,使人人皆有所用;</span><span style="font-family: Arial; font-size: 10pt; line-height: 150%;"> <span lang="EN-US"><o:p></o:p></span></span></div>
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">「福利無缺」:要保護弱勢族群與團體、建立完善的福利制度,使鰥寡孤獨廢疾者皆有所養;</span><span style="font-family: Arial; font-size: 10pt; line-height: 150%;"> <span lang="EN-US"><o:p></o:p></span></span></div>
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">「健康無憂」:要消除危害健康的環境因素、建立健全的醫療體系,以增進全民之身體健康;</span><span style="font-family: Arial; font-size: 10pt; line-height: 150%;"> <span lang="EN-US"><o:p></o:p></span></span></div>
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">「精神無涯」:要提供豐富的文化、藝術、休閒措施,以提升人民之精神生活。</span><span style="font-family: Arial; font-size: 10pt; line-height: 150%;"> <span lang="EN-US"><o:p></o:p></span></span></div>
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';"><strong>二、建築物長期修繕重要性</strong></span><span style="font-family: Arial; font-size: 10pt; line-height: 150%;"> </span></div>
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">建築生命週期</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">(Life Cycle) <o:p></o:p></span></div>
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">指建築物由出生到再生的時間。就是從建材生產、營造過程、日常使用、修繕更新到建築物拆解、廢棄物處理等各階段。從規劃、設計、發包、施工、使用維護、拆除等階段,所投入之資本、人力與時間之規模甚為龐大,而在完工之後,使用維護時間長達</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">30~40</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">年,此階段約佔建築物總生命週期成本的</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">1/2</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">,約為營造及規劃設計費之</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">3~4</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">倍。由鋼筋、混凝土與各種建材所組成之建築物,當建物使用一段時間後,材料因為環境侵蝕,而產生變質,逐漸失去其原有的外觀、色澤及功能,而產生美觀上及結構上的劣化,這種劣化情形會隨使用時間增加而逐漸增多,甚至會呈倍數成長,加速惡化。現代建築物除了結構系統還有許多設備系統(如空調、給排水、電力)。因各部分耐用年限不同,經常需要檢查、保養甚或部分更新,進行適當的維修或更新,可增加建築物使用的舒適性,降低生命週期維護管理的成本。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<strong><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">三、</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">BIM</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">角色定位</span></strong><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><span style="mso-spacerun: yes;"> </span></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">(</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">一</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">)</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">什麼是建築資訊模型</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">? <o:p></o:p></span></div>
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">建築資訊模型(</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">Building Information Modeling</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">)建築資訊模型是指建物在設計和建造過程中創建和使用的「可計算數位資訊」,而這些數位資訊能夠被程式系統自動管理,使得經過這些數位資訊所計算出來的各種檔案,自動的具有彼此吻合一致的特性,所以</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">BIM</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">重心所在是資訊而不是模型。</span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">(</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">二</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">)</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">何謂可計算數位資訊</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">? <o:p></o:p></span></div>
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">可計算數位資訊除了幾何外,同時具有建築的數據,數據包含建築的平面圖、立面、剖面、詳圖、三維立體視圖、透視圖、材料表或房間自然採光的照明效果、所需空調通風量、所需空調耗電量等等</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">…</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">程式能根據構件的數據,自</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">動計算出查詢者所需要的準確資訊。</span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">(</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">三</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">)BIM</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">的現有成效</span><span style="font-family: Arial; font-size: 10pt; line-height: 150%;"> <span lang="EN-US"><o:p></o:p></span></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">1. </span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">減少設計團隊初期產生的錯誤並導致後續承造廠商所犯的錯誤</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">2. </span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">減少錯誤有助於降低成本</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">3. </span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">減少建造所需要的時間</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">4. </span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">協助建物經營決策者做出準確的判斷</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">5. </span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">用圖形表達的方式知會查詢人員關於各類的構件及詳細資訊</span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">(</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">四</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">)</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-hansi-font-family: 'Times New Roman';">未來:導入雲端</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">BIM</span></div>
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Anonymoushttp://www.blogger.com/profile/05933800883578528548noreply@blogger.com0tag:blogger.com,1999:blog-7505227545632103512.post-72910108003953403402012-11-28T12:34:00.000-08:002012-11-30T01:34:02.490-08:00TWIBM關鍵技術 - 建築物數位服務系統導入<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt;">
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><span style="mso-tab-count: 1;"> </span><o:p></o:p></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><span style="mso-tab-count: 1;"> </span></span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">現觀都會化後的台灣。大樓、公寓等「集合式住宅」成為建設主流。更因近年來台灣豪宅建案比例增多、各大業者除了在建築本身之設計以及建材使用無不絞盡腦汁在創新、但這些創新往往也只有在建築硬體上著筆。由於建築物之特性乃為人所居住與生活之空間。因此,建築產品所包含的不會是只有建築體本身,乃包括建築營運的生命週期中提供該集合式建築所有權人以及住戶之營運管理與維護等等服務之業務。而所提供之業務即為物業管理公司之營運範疇。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">建築業者之服務專業在於建築產品之設計、生產、與製作。常常建築業者與消費者之間的想法不夠貼近造成設計上的錯誤,如</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">:</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">公共空間之類型,位置以及該動線。這是因為建設業者並非長期與客戶相處,無法得知客戶對產品的使用情況或想法與感受。但這是因建設業的特性偏向製造業而非如物業管理公司是以服務取向之服務業業者,所以在對客戶想法的敏感度上就有相當大的落差存在。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">而這樣的落差就會造成建設業者於產品設計或產品定位上的緣木求魚。但是建設公司可以透過與優良之物業管理公司合作利用物業管理公司與住戶長期相處之特性收集訊息或者利用物業管理公司在這方面的經驗</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">know-how</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">進行物業前期規劃。提高建設業者產品之功效以及增加建築貼心度,造就一個舒適的生活空間與環境。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><span style="mso-tab-count: 1;"> </span></span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">以上在在顯示物業管理已經漸漸脫離傳統保全公司、大樓管理公司的角色以及給人的印象。物業管理之專業性服務在國外行之有年,於台灣卻是近期因社會型態的改變而逐漸提升該專業的被重視度。更因台灣登記在案之物業管理公司不下五百家,如何提升專業度、研發新技術、創新服務成為了在各業者脫穎而出的不二法則。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><span style="mso-tab-count: 1;"> </span></span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">為了應對以上需求我司長年投入資訊系統之研發,發展物業資訊管理系統以及設備設施管理系統和物業</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">ERP</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">系統。來增加公司所能提供客戶的服務以及強化企業自身內部資源之管理以及運用,來提高本司於業界中的競爭力。近年來各物業管理公司皆開始重視資訊系統於物業的應用皆加緊腳步再開發系統與設備中。而我司因著領導人,張晉銓博士之遠見,早在數十年前就已經開始投入資訊系統於物業管理行業中的應用。以下就公司近年來所研發的內容作說明</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">:<o:p></o:p></span></div>
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<v:shapetype coordsize="21600,21600" filled="f" id="_x0000_t75" o:preferrelative="t" o:spt="75" path="m@4@5l@4@11@9@11@9@5xe" stroked="f"><v:stroke joinstyle="miter"></v:stroke><v:formulas><v:f eqn="if lineDrawn pixelLineWidth 0"></v:f><v:f eqn="sum @0 1 0"></v:f><v:f eqn="sum 0 0 @1"></v:f><v:f eqn="prod @2 1 2"></v:f><v:f eqn="prod @3 21600 pixelWidth"></v:f><v:f eqn="prod @3 21600 pixelHeight"></v:f><v:f eqn="sum @0 0 1"></v:f><v:f eqn="prod @6 1 2"></v:f><v:f eqn="prod @7 21600 pixelWidth"></v:f><v:f eqn="sum @8 21600 0"></v:f><v:f eqn="prod @7 21600 pixelHeight"></v:f><v:f eqn="sum @10 21600 0"></v:f></v:formulas><v:path gradientshapeok="t" o:connecttype="rect" o:extrusionok="f"></v:path><o:lock aspectratio="t" v:ext="edit"></o:lock></v:shapetype><v:shape id="_x0000_s1026" style="height: 330.95pt; margin-left: -27pt; margin-top: 45pt; position: absolute; width: 468pt; z-index: 1;" type="#_x0000_t75"><v:imagedata o:title="2" src="file:///C:\DOCUME~1\HAPPY\LOCALS~1\Temp\msohtml1\01\clip_image001.jpg"></v:imagedata></v:shape><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">一、</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">MY-FARE </span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">物業資產資源管理整合系統</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"> (</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">簡稱</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">MYFARE)</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p> </o:p></span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p> </o:p></span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p> </o:p></span></div>
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">此系統為雲端架構系統並且提供多種不同功能給予不同角色使用,包括物業從業人員、住戶、建商、養護單位、特約商、物流商、房仲業者</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">..</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">等等人員一同使用</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">MYFARE</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">系統已達社區資源以及資產整合目的。而透過雲端網路的互動方式讓住戶以及管理、養護單位以及建設業者之間可以輕易的互動、取得社區相關資訊讓管理以及訊息更加透明增加住戶對於社區的認同感以及互動性。以往傳統社區之行政與事務工作皆由物業管理公司承接並且完成。但是在台灣服務業日益精進的風氣下以人以及服務人為本的物業管理公司的型態上也慢慢在轉換,將往日傳統樓管的經營模式以及服務重點進行調整提供更好、更完善的管理以及服務品質。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span><br />
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">往往社區人力配置是社區管理執行費用上的最大開銷,而這樣的結果產生了服務人員品質優良但是社區的事物管理卻被疏忽而成了美中不足的憾事。有鑑於此並為了解決這問題;透過使用</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"> MY-FARE</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">於事務管理上的各個面向都得以透過電子化的資訊來保存該社區所有事務管理上產生的文件以及表單。更以</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">MY-FARE</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">為核心透過雲端服務的機制讓社區大小事物以及訊息都可以即時的通告給每一位住戶,讓住戶可以及時掌握社區發生的大小事,更因為透過雲端平台可以讓住戶以及管理人員即時在線上進行互動,並且透過平台滿足服務的需求,例如公共設施的使用可以透過</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">MY-FARE </span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">公共設施預約系統。除此之外</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">MY-FARE</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">系統上的社區年度執行計畫系統可以安排本案場所有管理維護項目的排程並且自動轉拋成每月、周、日應執行計畫協助服務人員追蹤跟進社區內需完成的事項並且將個人工作內容與計畫進行記載之後由</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">MY-FARE</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">自動彙整後存檔亦透過雲端平台或者</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">EMAIL</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">轉發給社區管理委員會成員。使社區住戶可以很清楚的掌握社區行政事務的脈動,增進社區管理事務成效,並且留存管理記錄供社區長期營運管理使用。以下將使用圖片以及文字說明來介紹與說明使用了</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">MY-FARE</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">系統後為這個建案帶來的差異性。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">(</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">為了保護住戶隱私所有資料使用測試資料呈現</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">)<o:p></o:p></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">1.<span style="mso-tab-count: 1;"> </span></span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">基本資料配置與住戶資料管理</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">社區基本資料的管理是相當重要的一環,並且也是往後便利服務人員使用以及操作的的基礎更是進行社區事務管理以及行政作業上各個項目都需要使用到的資料因此該資料的正確性以及使用便利性就是很重要的一環。下圖所示即是基本資料配置管理頁面,從住戶資料管理委員會名單到社區戶別與車位甚至細微到管理費用與坪數皆進行紀錄,並且可以透過表單匯入的資料方式進行配置,建立基本資料相當直覺快速。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><br /><br />2.</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">建立社區網站</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><span style="mso-tab-count: 1;"> </span></span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">社區網站一個重要的資料窗,住戶可以透過上網的方式登入社區網站查詢社區相關資訊,諸如</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">:</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">社區公告、財務報表、會議紀錄、社區管理規章、公設使用辦法等等訊息,而因社區資訊電子化之故,降低了社區紙張的使用量,使得在管理執行上可以節省資源的消耗與浪費以及金錢的支出。建立完成的社區網站可以讓管理委員會透過線上簽核機制進行線上公文簽核作業。並且完整紀錄簽核過程以及結果令社區公文得以良好的保存並可輕易的查詢。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">3.</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">設定建案公共設施資料</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><span style="mso-tab-count: 1;"> </span></span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">由於近年來台灣生活水準提升、民眾對於生活休閒品質愈趨追求進而影響建設業者對於建案中公共設施的講究以及投資。但由於公共設施乃屬社區共享資源必定需要使用預約或者使用某類管控機制來進行對住戶在使用上的管理以及安控。而以往傳統大樓管理針對此問題的對策乃使用紙張登記住戶的預約時間來管理公共設施的使用時間以及人數上的分配而門禁上的控管則是採用換卡或者換證制度,即是住戶到管理中心利用證件或者門卡換取公設的門卡再去使用設施。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><span style="mso-tab-count: 1;"> </span></span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">這樣的運作機制基本上沒什麼大問題,但是對使用者其實形成了某程度的不便利性。因為除了有預約的住戶之外,沒有預約的住戶需到管理中心方才知道想要使用的設施是否可以使用</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">(</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">已經有人在用</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">)</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">而浪費了時間。況且,使用紙本紀錄方式恐有遺失或遺漏之虞進而影響住戶感受結果造成服務上的缺失。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">為了解決這個問題,</span><span style="font-family: Arial; font-size: 10pt; line-height: 150%;"> <span lang="EN-US">MY-FARE</span></span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">系統中的公設預約暨門禁管理系統整合公設預約的紀錄與查詢和公設的門禁相結合的</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">E</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">化方案,讓住戶可以透過網路平台登入系統進行公設使用狀況查詢以及預約,或者透過管理中心代為預約,並且直接結合門禁系統讓住戶可以直接在預約的時段用私人門禁卡片進入公共設施使用,也整合了點數管理機制讓住戶進入公設時就直接於系統中扣除點數而系統會產生分析數據供行政單位參考。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">4.</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">管理費與財務系統設定</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><span style="mso-tab-count: 1;"> </span></span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">一個社區的重點項目就是管理費用的收取,因管理費用是一個建案維持營運最重要的工作所以這項作業的重要性可想而知。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">以往建案管理費用的收取模式皆由管理中心手寫方式開出繳費通知單以及收據等等資料再由會計人員進行彙整統計並且產出報表,這中間有很多的人為疏失會產生進而影響社區權益。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">MY-FARE</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">系統從管理費的產生到繳費通知單、收據的列印到公設使用點數的配發、管理費收取以及社區財報會計帳都已經整合。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">住戶繳交費用的時候已經即時更新財會人員的報表,降低人員失誤確保數據的正確性。而住戶也可以透過網路平台了解查詢應繳管理費用以及過往的繳交管理費的紀錄避免爭議更可以讓住戶使用電子賬單進而降低紙張的消耗提升環保綠化指數。而於月底的財務表表</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">(</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">資產負債表、明細分類帳、試算表等等</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">..)</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">都會自動產生並且發佈於社區網站供所有住戶查詢稽核。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">5.</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">年度計畫設定與工作日誌管理</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">為了提升設備設施維護品質以及效率跟執行回報機制</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">MY-FARE </span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">年度計畫與工作日誌系統讓社區服務人員可以訂定社區年度計畫包含</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">(</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">機電、消防、景觀、公設、會議紀錄</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">)</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">等等的預定執行項目以及該項目之預算,供管理委員會核准後,將該執行項目轉拋為每月、每週、每日的工作執行計畫提醒服務人員進行預定執行的項目以免缺失發生。現場服務人員也透過每日預定的執行計畫執行工作後填寫該日工作報告書以及額外事項報告書,並於每月底自動進行彙整產生工作報告總表以及工作事項進度報告透過電子郵件發送到管理委員會的手中進行審核、查存。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">6.</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">郵件包裹簽收管理系統</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">社區管理維護服務的另一項服務重點是很重要但是卻又常常配忽略的就是社區的代收郵件管理。由於集合式住宅之故收取郵件不像以往家家戶戶都有郵箱由郵差各戶分派而是集中交付給社區的管理中心做收取並且在行分派給各住戶。因此這中間的轉派動作如果沒有一個良好的管理與記錄方式,不然則會發生郵件遺失或者重要郵件沒有及時分派給住戶的情況,更有可能發生已經派發郵件給住戶但是苦無紀錄而引起爭執,而</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">MY-FARE </span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">郵件包裹簽收系統使用電子化的紀錄以及簽名檔的保存建立可靠的郵件包裹簽收管理機制,從收件開始透過條碼掃瞄器掃瞄郵件編號並且進行紀錄,而系統夠過網路平台發送通知給住戶通知取件到研究簽收時候使用門禁卡認證身分避免誤領,最後留存電子簽名檔供日後查詢記錄使用。如此完整又簡易使用的機制協助服務人員的郵件管理效率,與正確性。另外本建案使用郵件到府服務,及管理人員需要親送郵件到住戶的手裡,因此郵件的簽收則採用</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">MY-FARE</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">平板式郵件包裹簽收系統,讓服務人員可以隨身攜帶郵件包裹系統將郵件送到住戶手上之後再要求住戶進行簽收。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">7.</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">修繕售服系統</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><span style="mso-tab-count: 1;"> </span></span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">該系統替住戶、管理中心、以及養護單位搭起了一座透過溝通零時差的橋樑,透過它住戶可以使用在上面發出修繕需求、並且該需求會直接依照系統所設定轉發到各單位提醒並且備查。而收到訊息的該單位即可透過所收取的資料進行評估並且派遣人員前往案場修繕或者是於修復完成後回復反應單位之訊息用。而所以往來訊息及透過網路儲存在雲端平台上供日後備查。或者用於請款之相關事宜更可以進行資料篩選後提出報表提供檢討會議使用。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">8.</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">特約商管理系統</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><span style="mso-tab-count: 1;"> </span></span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">有鑒於社區周邊資源整合之目的,</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">MYFARE</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">有提供特約商管理系統。該系統是為了可以管理社區周邊廠商資料、並且提供類</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">POS</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">之功能給予周遭特約商店使用,該商場可以透過系統上架產品並且設定價格。然而住戶及可以透過住戶於</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">MYFARE</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">的使用介面</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"> (</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">俱樂部系統</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">) </span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">來存取該商場資料並寫預約或者下單採購產品。而該特約商與社區的合作模式可以採住戶直接與特約商進行線金交易或者透過系統之儲值金或者儲值點進行消費,為透過儲值金與儲值點消費</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">MYFARE</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">系統會自動產生該店家對社區的應收款,而相對的社區也會產生對店家的應付款近沖銷之用。因為儲值金與儲值點數之概念是以社區之管理費繳交成功後配發點數給住戶於社區內部消費或者使用公共設施之用,而當住戶用光點數時候可以再行付出現金購買更多的儲值金或者儲值點數,因此乃是一種預付貨幣。真實貨幣由社區保管用於與週遭廠商結算之用,所以產生對帳單的必要性可想而知。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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Anonymoushttp://www.blogger.com/profile/05933800883578528548noreply@blogger.com0tag:blogger.com,1999:blog-7505227545632103512.post-48639634241603936652012-11-28T12:23:00.001-08:002012-11-30T01:35:36.994-08:00TWIBM員工培訓<div class="separator" style="clear: both; text-align: center;">
<a href="http://www.twibm.com.tw/images/pic14.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="400" src="http://www.twibm.com.tw/images/pic14.jpg" tea="true" width="352" /></a></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.1<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">職前培訓(</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">orientation</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">)</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.1.1<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">建商、管理公司及物業情況之介紹</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(developer,/management company/property introduction)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.1.2<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">員工儀容儀表培訓(</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">grooming training</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">)</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.1.3<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">員工守則、行為及紀律</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(staff behavior and discipline)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.1.4<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">物業專有名詞介紹</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(property glossary introduction)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.2<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">物業設施之定義及應用</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(the define and usage of property facility)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.3<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">管理服務之目的及重要性</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(the aim and importance of service)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.4<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">防火知識、消防裝置及使用</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">( fire prevention and fire facility<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.6<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">急救學常識</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(fist aid)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.7<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">緊急事件處理流程:</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">( emergency dealing process)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.7.1<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">水管破裂</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(pipe break down)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.7.2<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">火警應變</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">( fire emergency)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.7.3<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">電力故障</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">( power break down)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.7.4<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">煤氣洩漏</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">( gas leakage)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.7.5<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">颱風及地震</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">( storm and earthquake)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.8<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">處理租用戶投訴及投訴處理流程</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">( complain dealing)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.9<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">對客服務(</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">quality customer service</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">)</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">二、</span><span style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;"> </span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">專業技能培訓</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<div class="ListParagraph" style="line-height: 150%; margin: 0cm 0cm 0pt 19.5pt; mso-layout-grid-align: none; mso-list: l0 level1 lfo1; text-indent: -19.5pt;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-fareast-font-family: Arial; mso-font-kerning: 0pt;"><span style="mso-list: Ignore;">1)<span style="font: 7pt 'Times New Roman';"> </span></span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">物業管理人員專業培訓</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
<div class="ListParagraph" style="line-height: 150%; margin: 0cm 0cm 0pt 19.5pt; mso-layout-grid-align: none;">
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.1<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">員工自我檢查表職責</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">job description<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.2<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">員工<u>交接及撤哨</u>之流程(</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">hand over and tack back procedure</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">)</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.3<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">清潔常識及工具使用之介紹</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(cleaning knowledge introduction)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.4<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">物業管理法規之介紹:</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(property management law introduction)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.4.1<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">二次裝修的監控及管理(</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">re-fitment control and management</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">)</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.4.2<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">物業範圍內巡視規則流程</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(patrol procedure)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.5<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">緊急事故處理流程</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">( emergency dealing procedure)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.6<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">物業管理服務範圍和標準</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">( property service bound and standard)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.7<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">物業管理的相關法規及法律常識</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">( property management relatedlaw)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.8<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">業主檔案管理</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">( owner history management)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.9<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">日常物業管理規程</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">( property management guide)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.10<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">物業管理軟體培訓</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">——<span style="mso-bidi-font-weight: bold;">My-fare training</span><o:p></o:p></span></div>
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<div class="ListParagraph" style="line-height: 150%; margin: 0cm 0cm 0pt 19.5pt; mso-layout-grid-align: none; mso-list: l0 level1 lfo1; text-indent: -19.5pt;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-fareast-font-family: Arial; mso-font-kerning: 0pt;"><span style="mso-list: Ignore;">2)<span style="font: 7pt 'Times New Roman';"> </span></span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">保全人員專業培訓</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
<div class="ListParagraph" style="line-height: 150%; margin: 0cm 0cm 0pt 19.5pt; mso-layout-grid-align: none;">
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<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">2.1<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">保全人員之職責</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(job description for safeguard)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">2.2<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">保全工作的基本概念</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">( concept of safeguard)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">2.3<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">物業安全防範與管理</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(property safety management)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">2.4<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">消防安全防範與管理</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(fire preventing and management)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">2.5<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">車輛管理及停車場管理</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(vehicle and parking lot management)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">2.6<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">日常巡視及夜間防範處理規程</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(daily patrol and night safety )<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">2.7<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">二次裝修的監控及管理規程</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(re-fitment supervision procedure)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">2.8<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">治安消防等突發事件處理</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(fire emergency dealing procedure)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">2.9<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">體能訓練</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">( physical training)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">2.10<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">消防演習</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(fire fighting exercise)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">2.11<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">事件記錄規程</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">( take record procedure)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">2.12<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">應急方案及處理流程</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(emergency dealing procedure)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">2.13<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">攜物外出規定</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(staff taking out procedure)<o:p></o:p></span></div>
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<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">3</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">)行政人事人員專業培訓</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">3.1<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">招聘規程</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">( recruitment procedure)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">3.2<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">員工考評規程</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(performance procedure)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">3.3<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">培訓安排規程</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">( training management)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">3.4<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">勞動人事法規與政策</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(labor law and policy)<o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">4</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">)工程人員專業培訓</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">4.1<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">工程人員之職責</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(job description )<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">4.2<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">各施工單位監督檢查規程</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(construction corporation supervision procedure)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">4.3<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">機電維護之措施及流程</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(electronic maintenance procedure)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">4.4<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">物業設施設備運作流程</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(property facility running procedure)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">4.5<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">維修工具維護及保管</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(tool maintenance and storage)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">4.6<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">設施設備維修保養規程</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">( facility maintenance procedure)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">4.7<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">物業設施之操作流程</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">( facility operation procedure)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">4.8<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">突發事件處理</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">( emergency dealing procedure)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">4.9<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">監管外派維護保養公司(電梯</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">/</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">空調)</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(outside company supervision)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">4.10<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">工程各專業培訓(土建、強電、弱電、水暖、空調)</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(engineering professional training)<o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">5</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">)財務人員專業培訓</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<br /></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">5.1<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">財務人員的職責及財務人員須知</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(job description and notice)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">5.2<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">會計管理流程</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(account system)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">5.3<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">入帳依據</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(enter account gist)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">5.4<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">財務工作處理規程</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(finance procedure)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">5.5<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">電腦軟體介紹</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(soft ware introduction)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">5.6<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">物業管理財務日常工作流程</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(daily finance procedure)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">5.7<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">現金、支票、收入處理規程</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">( bill/check/income process and procedure)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">5.8<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">支出帳處理流程</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(payout account dealing procedure)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">5.9<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">財務報表處理流程</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">( financial statement dealing procedure)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">5.10<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">往來帳、對帳及記帳流程</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(account check procedure)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">5.11<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">採購流程</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(purchasing procedure)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">5.12<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">入住流程</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(check in procedure)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">5.13<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">搬離流程</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(move out procedure)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">5.14<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">費用收繳流程</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">( fee charging procedure)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">5.15<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">欠費催繳流程</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(fee dun procedure)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">5.16<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">帳單的制定和發放</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(make bill and hand over)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">5.17<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">押金退付流程</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(deposit return procedure)<o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">三、管理能力提升培訓(</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">management training</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">)</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.1<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">管理者的職業角色(</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">the role of manager</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">)</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.2<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">領導才能</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(leadership training)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.3<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">改善溝通</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">(communication skills)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.4<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">非財務人員的財務管理</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">( finance knowledge )<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.5<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">面試技巧</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">( interview skill)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.6<span style="mso-spacerun: yes;"> </span>TTT(</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">培訓技巧</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">)( train the trainer)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.7<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">執行力</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">( executive power )<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.8<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">時間管理</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">( time management)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.9<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">員工激勵(</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">staff inspire</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">)</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; mso-ansi-language: EN-US; mso-bidi-font-weight: bold; mso-bidi-language: AR-SA; mso-fareast-font-family: 新細明體; mso-fareast-language: ZH-TW;">1.10<span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; mso-ansi-language: EN-US; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-language: AR-SA; mso-fareast-language: ZH-TW;">制定管理計畫(</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; mso-ansi-language: EN-US; mso-bidi-font-weight: bold; mso-bidi-language: AR-SA; mso-fareast-font-family: 新細明體; mso-fareast-language: ZH-TW;">management plan</span><span style="color: black; font-family: 新細明體; font-size: 10pt; mso-ansi-language: EN-US; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-language: AR-SA; mso-fareast-language: ZH-TW;">)</span>Anonymoushttp://www.blogger.com/profile/05933800883578528548noreply@blogger.com0tag:blogger.com,1999:blog-7505227545632103512.post-39008368403330481582012-11-28T12:14:00.001-08:002012-11-30T01:36:13.355-08:00TWIBM Golden Key金鑰級物業服務運作方案<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;"><strong>一、目的</strong></span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">高級豪宅的購買客戶均具備金錢、地位與高品位的三重特徵,因而他們對服務的挑剔程度非常之高,</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">Golden Key</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">啟動物業服務團隊服務,能讓客戶從預購起的交屋前期接觸開始,即能感受到高級豪宅的尊貴生活潛質,同時感受到與高級豪宅同質的禮遇,又能區別於其他不動產建案。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;"><strong>二、物業人員職責</strong></span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">、組織架構</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">前期的物業服務人員建議分為兩類:一類是現場物業秘書,主要是為來訪客戶提供優質的服務,讓其剛來到高級豪宅就能感受到親切、溫馨、恰到好處的優質服務。另一類是物業經理,主要是由客戶簽約購買高級豪宅時起,至交屋入住時向業主提供的優質服務。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">2</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">、崗位職責</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">(1)</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">現場物業秘書</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: 標楷體; font-size: 10pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: 新細明體; mso-font-kerning: 0pt;"></span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"> </span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">負責於物業現場展示物業服務團隊服務,解答客戶提出的問題。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: 標楷體; font-size: 10pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: 新細明體; mso-font-kerning: 0pt;"></span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"> </span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">對客戶提供相關服務,令客戶獲得舒心的滿意。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: 標楷體; font-size: 10pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: 新細明體; mso-font-kerning: 0pt;"></span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"> </span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">處理客戶提供的問題或投訴,令物業服務團隊服務保持最優質的狀態。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">(2)</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">物業經理</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: 標楷體; font-size: 10pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: 新細明體; mso-font-kerning: 0pt;"></span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"> </span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">負責已購買業主交屋入住前的全過程服務跟蹤。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: 標楷體; font-size: 10pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: 新細明體; mso-font-kerning: 0pt;"></span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"> </span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">向已購買業主及時傳遞物業服務團隊服務的各種資訊,令客戶隨時瞭解高級豪宅的各種資</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">訊及相關事情;負責客戶的維繫及拓展,推廣優質的物業服務團隊服務。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<strong><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">三、物業服務團隊綜合服務標準</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;"><o:p></o:p></span></strong></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">、物業服務團隊的素質要求</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">(1)</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">善於與客戶溝通</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">物業服務團隊是與客戶面對面接觸的工作,能否善於與客戶溝通是完成物業服務團隊工作的先決條件。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">(2)</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">專業的表達能力</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">無論是對業主服務還是客戶服務,都必須要求物業服務團隊有條理分明的表達能力,善於表達產品的優勢及服務的優質等方面。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">(3)</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">有良好的儀容儀表</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">物業服務團隊是於一定程度上代表高級豪宅服務的形象,也是客戶到來時表現的第一印象,因此,物業服務團隊必須具備良好的儀容儀表。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">(4)</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">有較為廣闊的知識和見識</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">物業服務團隊為業主和客人提供優質的服務,要做到業主</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">“</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">居家的秘書、生活的顧問</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">”</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">角色,就必須要求具備廣闊的知識和見識。一般的物業服務團隊要求擁有豐富的生活知識與專業素養,如:熟知各種禮儀,佳餚名菜,名酒鑒賞、水晶銀器的保養、物業管理知識等。首席的物業服務團隊,不僅要擁有豐富的生活知識與專業素養,更要擁有淵博的知識。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">(5)</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">善於處理各種投訴和協調</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">由於各種原因,在服務過程中,可能會令客戶產生投訴和矛盾,物業服務團隊處於投訴和協調的主導地位,物業服務團隊的行為往往對消除或激化衝突起重要的作用,因此,物業服務團隊要善於處理各種投訴和矛盾。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">(6)</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">具有審美能力</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">高級豪宅服務人員需具有藝文素養,物業服務團隊的服務有相當一部分工作是環境的營造和對業主、客戶的生活品味提供意見,這需要物業服務團隊具有優秀的審美能力。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">2</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">、物業服務團隊的服務內容</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">由另外一部分物業服務團隊提供客戶維繫服務,為與客戶建立持續互動交流模式,在物業服務團隊服務前期介入、工程監督、物業驗收、業主溝通、入住等階段均以業主為中心進行全面的接觸,令業主於未入住前能瞭解物業及物業服務團隊服務的情況,為入住時的管理服務做好前期鋪陳準備,親身體會高級豪宅的物業服務團隊服務是更加人性化、更易貼近業主。根據現時的房屋套數,物業服務團隊根據實際情況負責一定數量房屋的業主服務,並提前熟悉各自服務的房屋及房型。銷售中心的客戶經理已與客戶簽訂認購書時提前告知所負責區域的物業服務團隊,並於簽署正式合同時物業服務團隊正式出現為業主提供服務。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">(1)</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">接觸業主,並為業主建立完善的檔案</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">在銷售中心的客戶經理已與客戶簽署正式買賣合同後,由客戶經理引出物業服務團隊並向業主作介紹,物業服務團隊向業主遞名片,並表示從現在開始將向其提供優質的物業服務團隊服務,並由其專職負責,以後任何關於物業管理服務的事情可直接聯繫專職的物業服務團隊。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">物業服務團隊並從業主購買高級豪宅單元物業開始,即為各業主建立完善的服務檔案,全面瞭解業主從接觸高級豪宅開始時的各類資訊,以便更有針對性的向其提供服務。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">(2)</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">全程監督工程的服務</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">業主購買物業後,還未能正式遷入,其中特別關注工程的品質及進展。物業服務團隊主動組織業主到專案提出建議,促進專案的不斷發展及完善,更重要的是讓業主感受到自己在項目進展中的主導作用。通過電話、網路、信函等形式,傳送專案進度的文字資訊及圖片,徵詢後期服務專案的建議,各階段工作的預先提示,及解釋其他代辦事項。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">(3)</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">傳遞優質物業服務團隊服務</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">在銷售期間至未交屋時,主動向客戶傳遞優質的物業服務團隊服務,通過優質的物業服務團隊服務,實現客戶的積累,並通過物業服務團隊向客戶提供高級豪宅</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">“</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">幸福美滿生活</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">”</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">藍本的無微不至的服務,傳達專案的進程,形成物業加值服務與銷售進度的窗口。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">◆</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">主動拓展,讓客戶提前感受到本應遷入之後才能享受的物業服務團隊服務。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">◆</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">組織豐富而有品味的主題活動,為業主營造高尚的生活情調。如舉行各種社區聚會活動,通過邀請政府官員及部分知名人士出席,讓客戶感覺專案附加值的厚重。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">(4)</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">開通物業服務團隊尊貴服務熱線</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">物業服務團隊結合已購買業主的需要,為其提供全方位的跟蹤服務,同時還提前開通</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">“</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">物業服務團隊尊貴服務熱線</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">”</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">,提供各種服務諮詢、解答及相應的已開通的服務,讓已購買的業主時刻感受到比五星級酒店更尊貴的服務。物業服務團隊接電話時採用報姓名制,以方便業主對各事情進行查詢及便於內部對品質的監控,接電話的第一句話建議為:</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">“</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">您好,物業服務團隊尊貴服務中心,我是</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">XX</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">(姓名)為您服務。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">”<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">(5)</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">定期問候業主</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">物業服務團隊根據不同節日及業主的生日,對已購買業主作定期的問候,或送上祝賀的禮物,令已購買業主隨時覺得物業服務團隊在關注他,並受到物業服務團隊特別的尊敬,從而亦會產生對高級豪宅服務及物業服務團隊的尊敬。</span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">(6)</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">入住前的全程跟進</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">在業主入住前,物業服務團隊應為其準備好各項工作,遷入前安排、傢俱購買建議或搬遷、入住後的生活服務等,令業主對入住後的生活完全信賴和無需擔憂,也就增加了對物業服務團隊的信任及認可。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
Anonymoushttp://www.blogger.com/profile/05933800883578528548noreply@blogger.com1tag:blogger.com,1999:blog-7505227545632103512.post-59794808592989289902012-11-28T11:07:00.001-08:002012-11-30T01:36:43.516-08:00高級豪邸標準服務程序<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">高級豪宅專案的物業需要專業經驗豐富的團隊的管理,通過我們的末端回饋之物業服務技術,為高級豪宅創造價值,為業主營造一個</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">“</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">安全、舒適、優美、和諧</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">”</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">的居住及生活環境,讓業主安心、放心。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<strong><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">一、</span><span style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;"> </span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">總體管理服務目標</span></strong><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">前期目標</span></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;"></span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-family: 新細明體; mso-font-kerning: 0pt;"><span style="mso-list: Ignore;">一、<span style="font: 7pt 'Times New Roman';"> </span></span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">事先規劃軟硬體使用方式、作為物業工作事前的準備。</span></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;"></span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-family: 新細明體; mso-font-kerning: 0pt;"><span style="mso-list: Ignore;">二、<span style="font: 7pt 'Times New Roman';"> </span></span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">規劃合理物業相關工作環境、以助提升社區永續服務。</span></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;"></span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-family: 新細明體; mso-font-kerning: 0pt;"><span style="mso-list: Ignore;">三、<span style="font: 7pt 'Times New Roman';"> </span></span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">評估管理模式與相關成本、做為未來執行服務之準則。</span></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;"></span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-family: 新細明體; mso-font-kerning: 0pt;"><span style="mso-list: Ignore;">四、<span style="font: 7pt 'Times New Roman';"> </span></span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">提供周全完善的物業服務架構、提升服務品質與評價。</span></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;"></span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-family: 新細明體; mso-font-kerning: 0pt;"><span style="mso-list: Ignore;">五、<span style="font: 7pt 'Times New Roman';"> </span></span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">輔助經營建物建立業主與物業形象、以維持建物價值。</span></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;"></span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-family: 新細明體; mso-font-kerning: 0pt;"><span style="mso-list: Ignore;">六、<span style="font: 7pt 'Times New Roman';"> </span></span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">使物業前期規劃成為行銷賣點之一、以協助建物銷售。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">2.</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">委任目標</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<strong><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">二、</span><span style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;"> </span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">管理服務理念</span></strong><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;"><br style="mso-special-character: line-break;" /></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.“</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">溝通零距離,服務無止境</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">”<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">TWIBM</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">的物業服務人員通過與業主的直接交流與溝通,深入瞭解業主的實際需求,從而達到同業主心與心之間的零距離。成功服務沒有定式。服務環境在改變,業主的期望也在不斷的改變,因此,高級豪宅的服務追求永無止境:不斷發掘及創新服務,真誠關懷業主全面性的生活。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;"><br />2.</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">優質服務,業主至上</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">”<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">TWIBM</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">遵循</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-style: italic; mso-font-kerning: 0pt;">4F </span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">服務準則</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-style: italic; mso-font-kerning: 0pt;">(Fast </span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">快捷時效、</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-style: italic; mso-font-kerning: 0pt;">Fine </span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">細膩完美、</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-style: italic; mso-font-kerning: 0pt;">Feel </span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">感情貼心、</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-style: italic; mso-font-kerning: 0pt;">Fabulous </span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">難以置信</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-style: italic; mso-font-kerning: 0pt;">)</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">,以全心全意為業主提供服務為原則,以自身品牌和客制化服務,為業主做好委任目標完善規劃,保持物業長期穩定的保值升值為服務宗旨。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">為實現上述目標,</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">TWIBM</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">將在高級物業服務技術中創立</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-style: italic; mso-font-kerning: 0pt;">“</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">全天候業主服務中心</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-style: italic; mso-font-kerning: 0pt;">”</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">,隨時接受、處理業主的一切要求。</span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">3.<span style="mso-bidi-font-style: italic;">“<span style="font-family: Arial, Helvetica, sans-serif;"><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">S </span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">M</span></span></span></span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;"><span style="font-family: Arial, Helvetica, sans-serif;"> H Oneday</span> </span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">業主服務快速反應系統</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">”<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">TWIBM</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">在服務中將啟用</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-style: italic; mso-font-kerning: 0pt;">“S </span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-style: italic; mso-font-kerning: 0pt;">M</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-style: italic; mso-font-kerning: 0pt;"> H Oneday </span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">業主服務快速反應系統</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-style: italic; mso-font-kerning: 0pt;">”</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">,具體內容如下:</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">S 5</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">秒內接起管理電話</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">(</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">第二聲鈴響</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">)<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">M 10</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">分鐘內完成住戶需求及疑慮解答</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">H 4</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">小時內同仁受理建立住戶客訴回報呈級</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">(</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">上級</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">)</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">,處長或所屬經理須完成「客訴訪談紀錄」,並請住戶簽名。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">Oneday24</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">小時完成管委會權責請示或公司缺失改善方案,並於時間內回覆住戶。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;"><strong>三、針對高級豪宅的特色管理工作</strong></span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">1.</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">節能綠色可持續發展管理</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">高級豪宅一直是高投資性的物業,它所需要物業具有較高的保值及增值性,因此綠色環保、節能減耗對產品的保值及專案的銷售、經營管理有著重要的意義。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">TWIBM</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">的特色綠色管理方案將幫助專案保值增值:</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">2.</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-font-kerning: 0pt;">前期的銷售支持管理工作</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">為了配合建商交屋流程及前期的順利銷售,根據高級豪宅的實際情況,</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">TWIBM</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">建立了一系列的銷售配合體系,主要有:</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">(1)</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">前期銷售的宣傳推廣配合。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">(2)</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">銷售部的管理及顧問支援,產品定位、室內面積及格局、動線配置檢討、招商裙樓的投資顧問建議,銷售動線的高標準專業服務。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">(3)</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">前期的全程參與:如協助準業主建立客戶檔案,協助其制定客制化增值服務,將施工進度定期通告等。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">(4)</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">協助建商工程前期預驗收,協助建商制定銷售企畫書,關於物業管理的特色宣傳,協助建商在銷售處及現場物業交接階段對業主關於物業管理費、業主臨時規約、收費式社區服務方案進行正確解答並對銷售顧問前期進行物業管理方面的培訓,在銷售處案場設立物業服務櫃台,進行客戶諮詢與服務等。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">(5)</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">協助建商對銷售處及宣傳會現場進行管理。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
Anonymoushttp://www.blogger.com/profile/05933800883578528548noreply@blogger.com0tag:blogger.com,1999:blog-7505227545632103512.post-24695537016440704732012-11-28T08:34:00.001-08:002012-11-30T01:37:02.164-08:00TWIBM 競爭策略<span style="font-family: 新細明體; font-size: x-small;"><span style="color: black; font-family: 新細明體; font-size: 10pt; mso-ansi-language: EN-US; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-language: AR-SA; mso-fareast-language: ZH-TW;"><div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
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<a href="http://www.twibm.com.tw/images/jareck.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="256" src="http://www.twibm.com.tw/images/jareck.jpg" tea="true" width="320" /></a></div>
<br />
<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">早期的集合住宅,僅須滿足住的需求,而現代的建築隨著國際潮流趨勢,營建與科技的技術不斷演進,再加上民眾對生活的需求增加,過去單純滿足住需求的集合住宅已不符合時代潮流,設置多樣化公共設施以滿足居家與休閒生活並重的複合式建築,是必要之舉,而為了這些設施設備與整個社區的事務管理與服務,物業管理業便因應而生,並衍生許多相關創新物業服務及長期建物生命週期維護服務規劃,而在眾多業者中,台灣國際物業管理顧問有限公司</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">(TWIBM)</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">不只在物業產業有創新服務,更不斷透過台灣物業國際永續服務發展協會與國際交流導入先進管理理念,並於產業服務中建構</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">GOLDEN KEY </span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">金鑰最高服務等級,在每一項物業服務廣度與深度中,建立專業服務細節之評鑑,並給予認證以提升物業產業品質服務知識價值。</span><br />
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">物業資產服務係建構不動產產業鏈價值的重要元素,因此本司提供了不動產前期投資評效、資產租售、招商管理、後期營運管理等服務,為建設業者提供一條鞭式專業顧問與管理服務。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">TWIBM</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">將國際先進的專業技術和管理模式與台灣的管理形式結合後,為能提升內部服務效率與資源整合,於企業內部導入</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">ERP</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">系統,藉以連繫每一分公司或區域個案據點與總公司之雲端伺服同步,以達無縫式的資源整合,而業者委任個案標的,亦植入專案「植物式訊息回饋」作法,物業服務團隊可藉由公司雲端伺服器在獲得有價值的資訊時回報並記錄於資料庫,為業者提供全天候完整專業化服務,亦如:可透過系統化服務,在對於各項經費預算管控、人員事務調度、公文簽呈、公設管理與修繕維護與住戶各項服務都能提供最快效率與最少缺失的管控。</span></div>
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Anonymoushttp://www.blogger.com/profile/05933800883578528548noreply@blogger.com0tag:blogger.com,1999:blog-7505227545632103512.post-18554404884906715442012-11-28T08:15:00.001-08:002012-11-30T01:38:12.756-08:00關於TWIBM<span style="color: black; font-family: 標楷體; font-size: 14pt; mso-bidi-font-family: 標楷體; mso-font-kerning: 0pt;"><div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<b><i><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">一</span></i></b><b><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">、</span></b><b><i><span style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"> </span></i></b><b><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">行業地位</span></b><b><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></b></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">台灣國際物業管理顧問有限公司</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">(TWIBM)</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">於</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">1995</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">年創設於台灣中部的台中市,系為一獨立商業不動產服務公司之組織,其無論在營業額或於台灣的物業顧問產業是最頂尖的商業不動產之一。業務涵蓋台灣北、中。公司自成立以來,以一流的技術、專業的服務贏得了客戶的信賴,取得了</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">ISO 9001:2000</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">年版國際品質認證、</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">ISO 9002</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">品質服務認證,經過十多年的努力,公司已經成為在台灣具有品牌的物業公司之一。</span><br />
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<b><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">二、</span></b><b><span style="color: #333333; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">成長軌跡</span></b><b><span lang="EN-US" style="color: #333333; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><br /></span></b><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">台灣國際自</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;">1998</span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">年開始導入</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;">ISO</span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">品質管理程序並不斷持續的改善與時並進,於</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;">2005</span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">年 成功將品質系統提升至</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;">ISO 9001</span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">:</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;">2000(</span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">千禧年版</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;">)</span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">,通過國際品質管理標準認證,帶領物業管理服務進入新紀元。</span></div>
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<b><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">三、</span></b><b><span style="color: #333333; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">階段指標</span></b><b><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"><o:p></o:p></span></b></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;">86</span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">年榮獲</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"> </span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">第一屆台中市中型社區管理維護品質獎</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"><br />87</span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">年榮獲</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"> </span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">內政部營建署全國中型社區管理維護金獎</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"><br />88</span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">年榮獲</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"> </span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">台中市中型社區管理維護品質獎</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"><br />89</span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">年輔導</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"> ISO 9002 </span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">品質服務</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"><br />91</span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">年榮獲</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"> </span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">社區總體營造數位獎</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"><br />92</span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">年榮獲</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"> </span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">台中市資源回收優良社區</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"><br />94</span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">年榮獲</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"> </span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">社區</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;">e</span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">化科技獎</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"><br />95</span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">年評鑑</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"> </span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">社區智能論述規劃案評比優勝</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"><br />96</span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">年獲頒</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"> ISO 9001</span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">:</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;">2000 </span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">年版國際品質認證</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"><br />98</span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">年榮獲</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"> </span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">經濟部通訊委員會推選本司為智慧建築管理示範企業</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"><br />98</span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">年榮獲</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"> </span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">經濟部商業司選定本公司為</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"> IT </span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">服務產業開發輔導企業</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"><br />99</span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">年榮獲</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"> </span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">天下雜誌</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;">438</span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">期首訪物業資產管理服務</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"><br />99</span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">年榮獲</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"> </span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">惠宇敦品社區通過智慧化建築審核</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"><br />99</span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">年成立</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"> </span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">台灣物業資產服務國際永續發展協會</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"><o:p></o:p></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;">100</span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">年榮獲</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"><span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">服務社區榮獲台中市優良公寓大廈評選</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%;"><br /><span style="mso-spacerun: yes;"> </span></span><span style="color: green; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">特優獎:</span><span style="color: #3e6d94; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">大毅履幸福、龍寶人本臻邸</span><span lang="EN-US" style="color: #3e6d94; font-family: Arial; font-size: 10pt; line-height: 150%;"><br /><span style="mso-spacerun: yes;"> </span></span><span style="color: green; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">優良獎:</span><span lang="EN-US" style="color: #3e6d94; font-family: Arial; font-size: 10pt; line-height: 150%;">A</span><span style="color: #3e6d94; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">與</span><span lang="EN-US" style="color: #3e6d94; font-family: Arial; font-size: 10pt; line-height: 150%;">A+</span><span style="color: #3e6d94; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">、惠宇真諦</span><span lang="EN-US" style="color: #3e6d94; font-family: Arial; font-size: 10pt; line-height: 150%;"><br /><span style="mso-spacerun: yes;"> </span></span><span style="color: green; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">特色獎:</span><span style="color: #3e6d94; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">龍寶心臻邸、文化臻邸、拾穗臻邸二期</span><span lang="EN-US" style="color: #3e6d94; font-family: Arial; font-size: 10pt; line-height: 150%;"><br /></span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;">101</span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">年榮獲</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"><span style="mso-spacerun: yes;"> </span></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">服務社區榮獲國家建設卓越獎建築管理維護類</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"><o:p></o:p></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: 新細明體; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;"><span style="mso-spacerun: yes;"> </span></span><span style="color: green; font-family: 新細明體; font-size: 10pt; mso-ansi-language: EN-US; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-language: AR-SA; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;">卓越獎:</span><span style="color: #3e6d94; font-family: 新細明體; font-size: 10pt; mso-ansi-language: EN-US; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-language: AR-SA; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;">龍寶品臻邸</span></div>
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<b><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">四、</span></b><b><span style="color: #333333; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">競技舞台</span></b><b><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"><o:p></o:p></span></b></div>
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<span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;"><span style="color: black;">物業服務是高起點的生產線,台中重劃區的高級豪宅為台灣國際設立了更高品質標準的考驗,感謝多間建商企業的信任與肯定,給了我們充分發揮的舞台,在不斷努力和提升後成果的豐收,是團隊的榮譽,我們會繼續用成績回報,用行動感恩。</span></span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"><br style="mso-special-character: line-break;" /><br style="mso-special-character: line-break;" /><b><o:p></o:p></b></span></div>
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<span style="color: black;"><b><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-language: AR-SA; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;">龍寶建設:</span></b><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-language: AR-SA; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;">品臻邸、誠臻邸、怡臻邸、心臻邸、拾穗二期、文化臻邸、方圓臻邸</span></span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: 新細明體; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;"><span style="color: black;">…</span><b><br /></b></span><span style="color: black;"><b><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-language: AR-SA; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;">惠宇建設:</span></b><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-language: AR-SA; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;">澄峰、科博仰森、科博臻觀、科博觀邸、青田、豐閣、晴山、敦品</span></span><span style="color: black;"><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: 新細明體; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;">…</span></span><br />
<span style="color: black;"><b><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-language: AR-SA; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;">由鉅建設:</span></b><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-language: AR-SA; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;">大謙、藏玉、三希、</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: 新細明體; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;">AZ</span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-language: AR-SA; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;">學生活、</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: 新細明體; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;">A</span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-language: AR-SA; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;">與</span></span><span style="color: black;"><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: 新細明體; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;">A+</span></span><br />
<span style="color: black;"><b><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-language: AR-SA; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;">長安建設:</span></b><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-language: AR-SA; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;">桂冠</span></span><b><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: 新細明體; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;"><br /></span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-language: AR-SA; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;"><span style="color: black;">順天建設:</span></span></b><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-language: AR-SA; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;"><span style="color: black;">御南苑、仰德</span></span><b><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: 新細明體; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;"><br /></span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-language: AR-SA; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;"><span style="color: black;">寶璽建設:</span></span></b><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-language: AR-SA; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;"><span style="color: black;">睿觀、博邑</span></span><b><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: 新細明體; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;"><br /></span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-language: AR-SA; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;"><span style="color: black;">總太建設:</span></span></b><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-language: AR-SA; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;"><span style="color: black;">東方帝國</span></span><b><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: 新細明體; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;"><br /></span><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-language: AR-SA; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;"><span style="color: black;">寶裕建設:</span></span></b><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-language: AR-SA; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;"><span style="color: black;">天璽三期</span></span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: 新細明體; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;"><br /></span><span style="color: black;"><b><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-language: AR-SA; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;">聚合發建設:</span></b><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-language: AR-SA; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;">榮耀、天琴</span></span></div>
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<span style="color: black;"><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; mso-ansi-language: EN-US; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-bidi-language: AR-SA; mso-fareast-language: ZH-TW; mso-font-kerning: 1.0pt;"><div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<b><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">五、強項優勢</span></b><b><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></b></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">藉</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">TWIBM</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">之網路資訊服務部門提供彙整之擁有最完善的管理系統與最專業的管理團隊,為不同的業主提供超乎期望的管理和服務。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span style="color: #38761d;"><span style="font-family: Arial, Helvetica, sans-serif;">1.</span>全球資源分享平臺<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">TWIBM</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">之全球營運網路推行居台灣同行業之冠(截至目前,於台灣有將近百個案場模型登上</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">Google earth</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">),我們積極推動與全球各國物業同業保持密切資訊與經驗交流,及時引進各項來自海外物業服務的先進觀念與優良制度,尤其針對現時諸多開發業主引入之國外先進性能產品及設備,我們均可在第一時間取得其管理的各項經驗與服務指標。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span style="color: #38761d;"><span style="font-family: Arial, Helvetica, sans-serif;">2.</span>完善之服務<o:p></o:p></span></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">本公司自成立迄今始終為專業之綜合物業服務公司,我們具有各項物業(含設施及商辦及租賃)管理工作的整合能力與完善管理體系,故在執行綜合經營管理服務工作時將可達至最高效益。我們將依物業之不同特性,為物業量身定做最適當的專業管理制度,包括日常管理、人事及會計制度等,配合我公司資深專家的監督、指導及稽核,以及</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">TWIBM</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">專業團隊全力的支援,將確保物業服務水準符合業主的期望。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span style="color: #38761d;"><span style="font-family: Arial, Helvetica, sans-serif;">3.</span>高標準的系統培訓<i><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></i></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">TWIBM</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">擁有完善的系統培訓機制,公司內高級行政管理人員將為業主之現場管理人員,按業主不同物業之特性編制培訓計畫,傳授專業管理理念及知識,包括物業管理基礎概念,服務概念及技巧;物業開發評估,工程驗收程序、工程巡檢監督之前期規劃與代理執行,</span><span style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"> </span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">物業交接,租賃、銷售仲介等投資管理;門梯出入、崗哨巡邏、中央監控、特勤隨扈警戒及停車場等安全管理;機電、供水、消防、電梯、空調、管線、節能設施等</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><a href="http://zh.wikipedia.org/w/index.php?title=%E7%B6%AD%E8%AD%B7&action=edit&redlink=1" title="維護"><span lang="EN-US" style="color: black; font-family: 新細明體; mso-ascii-font-family: Arial; mso-font-kerning: 0pt; text-decoration: none; text-underline: none;"><span lang="EN-US">維護</span></span></a><a href="http://zh.wikipedia.org/w/index.php?title=%E4%BF%AE%E7%90%86&action=edit&redlink=1" title="修理"><span lang="EN-US" style="color: black; font-family: 新細明體; mso-ascii-font-family: Arial; mso-font-kerning: 0pt; text-decoration: none; text-underline: none;"><span lang="EN-US">修理</span></span></a></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">,裝修及搬遷流程、建材建物環境診斷、修繕計畫及能源控制系統等</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><a href="http://zh.wikipedia.org/w/index.php?title=%E4%BF%9D%E9%A4%8A&action=edit&redlink=1" title="保養"><span lang="EN-US" style="color: black; font-family: 新細明體; mso-ascii-font-family: Arial; mso-font-kerning: 0pt; text-decoration: none; text-underline: none;"><span lang="EN-US">保養</span></span></a></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">制度;廢棄物、病蟲害、空氣水質、庭園植栽等環保衛生管理;人員配置及績效考核、會計預算及經費核銷等行政、財務管理;防災避難演練,突發事件處理及緊急措施制訂;信件文書傳遞、代繳費用、法稅諮詢、社團活動、旅遊聯誼、刊物發行住戶投訴處理程序及技巧等生活服務事項等。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span style="color: #38761d;"><span style="font-family: Arial, Helvetica, sans-serif;">4.</span>豐富的管理經驗<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">TWIBM</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">自</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">90</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">年代末,有見消費者品質需求提升,建商對於標的物之立體化及系統化之演進,台灣國際專業團隊一直專注於高級豪宅物業服務的管理服務,尤其在北台灣提供物業系統於元大建設推案之一品苑、柏苑;中台灣的長安桂冠、龍寶系列,惠宇、由鉅等系列。且大多均由設計階段前期物業管理服務,及後期物業管理營運,積累了大量管理經驗與技術資料,故很大程度上可協助建商前期對產品詳細規劃,並在行銷方面給予最審慎的配合,包括管理費的測算,銷售人員的銷售講習培訓等;並在後期提供最優質之資源整合服務。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span style="color: #38761d;"><span style="font-family: Arial, Helvetica, sans-serif;">5.</span>管理預算控制體系<o:p></o:p></span></div>
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<span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">物業管理費的收入與支出一直是建商較關注的重大問題。如何開源節流,以最低成本提供最高效能之服務成為衡量物業管理服務的最佳準則。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">TWIBM</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">將透過管理支出合理預算、制度健全保證嚴密性、隱私性、人盡其才、物盡其用、節能措施、控制等各個方面,加強對管理預算之控制,成功地降低建物後期營運成本,為吸引業主入住創造條件。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span style="color: #38761d;"><span style="font-family: Arial, Helvetica, sans-serif;">6.</span>強大的後備資源<i><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">-</span></i>專業團隊</span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">(1)TWIBM</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">在台灣台中設有總部外,亦於北市、新北市、桃園、新竹等;皆設有分公司。並配合世界各國之物業資訊彙整交流,第一時間提供團隊達成業主使命。同時在當地市場均屬較具規模及具有一定影響力的物管公司。為了更好的整合國內市場資源及經驗,</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">TWIBM</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">於台灣之總部設在台中,以便於各地區域物業市場及管理資源協調方面發揮最大之功效。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">TWIBM</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">自有完整專業的設施管理部門,其中網羅各類機電保養、維護專才,為各區域業主提供專業服務,遇有緊急狀況時,均可相互立即支援,確保業主設備受到妥善維護。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">(2)WEB ERP<o:p></o:p></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">TWIBM</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">自行開發</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">WEB ERP</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">系統,為公司內勤與社區外勤人員作妥善管理,社區人員可以有效利用網頁瀏覽並使用各項功能,有效率地將從各種公文簽呈、上下班監控、人事管理、薪資計算都整合為一系統,使管理階層可以事半功倍投注更多心力在工作上。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span style="color: #38761d;"><span style="font-family: Arial, Helvetica, sans-serif;">7.先進的管理系統 My-fare軟體<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></span></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">TWIBM</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">獨家研發之</span><span style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"> <i><span lang="EN-US">My-fare System</span></i></span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">,領先於國內傳統物業管理服務軟體,通過獨特的網路</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">+PDA</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">服務系統,快速有效地將業主要求傳達至服務人員,使得業主感受迅速快捷服務,此同時減少人力資源浪費及從資料分析中有效地提供優良節能方案或項目改造計畫。</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;"><o:p></o:p></span></div>
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<span style="color: #38761d;"><span style="font-family: Arial, Helvetica, sans-serif;">8.植物式訊息回饋<o:p></o:p></span></span></div>
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<span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">TWIBM</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">透過</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">My-fare</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">與</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">WEB ERP</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">並行</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">”</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">植物式訊息回饋</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">”</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">透過現場人員將所有委任據點的資訊回傳至總公司雲端伺服器作資料庫的統整集成,作為在各種規劃顧問與諮詢上的依據,將各種現場經驗資料數據化,使</span><span lang="EN-US" style="color: black; font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">TWIBM</span><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">在顧問與規劃上都有實際數據做為佐證,提高提出的規劃顧問內容之根據性。</span></div>
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<b><span style="color: black; font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt;">六、</span></b><b><span style="font-family: 新細明體; font-size: 10pt; letter-spacing: -1pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">未來方針</span></b><br />
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<span style="color: #38761d;"><span style="font-family: Arial, Helvetica, sans-serif;">1.願景使命</span></span></div>
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台灣經濟發展的成功,全世界讚許,從過去的農業經濟、加工出口區至國民所得增加,從優於出口進而改為進口需求導向,再次將台灣的經濟推至以<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;">IT</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">產業及高品質服務產業。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></div>
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<span style="font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">然這十五年來台灣之建築物從居住導向進而推升至居住與休閒兼顧之複合</span><span style="font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">式建築,然物業的人力、專案的服務,並未能接軌<br />,致使產業人力專業不足,無法提升產業人力之價值,故仍留於人力競爭,而無法推動產業之提升,今後將積極與建設同業座談,以建設同業需求導向,轉換提昇專業品質物業課程,以達產業提昇之基礎,進而向世界之物業資產接軌。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><br /></span><span style="font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">雖然物業管理需要有專業人力服務,但從建築物的生命週期來論,物業產業能創造建築物的永續價值。故公司希望能於建設業者需求中創造出價值,進而達到價值轉換為不動產鏈的一環。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><br style="mso-special-character: line-break;" /><br style="mso-special-character: line-break;" /><o:p></o:p></span></div>
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="color: #38761d;">2.提升計畫<o:p></o:p></span></span></div>
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<span style="color: black;"><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">(1)</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">透過多次與建設業者座談,導入物業短、中、長期之專業課程。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><br /></span><span style="color: black;"><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">(2)</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">透過與物業同業之座談,呼籲同業推動產業提升計劃,以知識經濟轉換產</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">業價值。</span></span></div>
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<span style="color: black;"><br /></span><span style="color: black;"><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">(3)</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">將建物資產並導入物業前期規劃,進而達到資產長期維護修繕之成本提列。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></span><br />
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><br /></span><span style="color: black;"><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">(4)</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">推動物業管理數位化,已達建物資產管理資訊整合,進而建立社區文化。</span><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><o:p></o:p></span></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%;"><br /></span><span style="color: black;"><span lang="EN-US" style="font-family: Arial; font-size: 10pt; line-height: 150%; mso-font-kerning: 0pt;">(5)</span><span style="font-family: 新細明體; font-size: 10pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;">整合建物設備設施管理,推動建物節能資訊整合。</span></span><b><span lang="EN-US" style="font-family: Arial; font-size: 10pt; letter-spacing: -1pt; line-height: 150%;"><o:p></o:p></span></b></div>
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